Bengali Keyboard
Zemke, Ron.
The service edge : 101 companies that profit from customer care / by Ron Zemke and Dick Schaaf. - New York : New American Library, c1989. - xviii, 584 pages ; 24 cm.
Includes bibliographical references and index.
0453006477
Customer services--United States.
Service industries--Management.--United States
658.812 ZEM
The service edge : 101 companies that profit from customer care / by Ron Zemke and Dick Schaaf. - New York : New American Library, c1989. - xviii, 584 pages ; 24 cm.
Includes bibliographical references and index.
0453006477
Customer services--United States.
Service industries--Management.--United States
658.812 ZEM