Bengali Keyboard
Gutek, Barbara A.
The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. - 1st ed. - San Francisco : Jossey-Bass, ©1995. - xxv, 304 pages ; 24 cm.
Includes index.
0787901016
Customer services.
658.812 GUT
The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. - 1st ed. - San Francisco : Jossey-Bass, ©1995. - xxv, 304 pages ; 24 cm.
Includes index.
0787901016
Customer services.
658.812 GUT