Chaturvedi, Mukesh.
Customer relationship management an Indian perspective / Mukesh Chaturvedi and Abhinav Chaturvedi. - 1st ed. - New Delhi : Excel Books, c2005. - xi, 208 pages : illustrations ; 22 cm.
Includes bibliographical references and index.
8174464565
Customer relations--Management.
658.8120954 CHA
Customer relationship management an Indian perspective / Mukesh Chaturvedi and Abhinav Chaturvedi. - 1st ed. - New Delhi : Excel Books, c2005. - xi, 208 pages : illustrations ; 22 cm.
Includes bibliographical references and index.
8174464565
Customer relations--Management.
658.8120954 CHA