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The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector and Patrick D. McCarthy.

Material type: Text

TextPublisher: New York : John Wiley & Sons, c1995Description: ix, 244 pages : illustrations ; 22 cm.ISBN: 0471584967 (alk. paper).Subject(s): Nordstrom (Firm) | Customer services -- United States | Department stores -- United StatesDDC classification: 658.871 SPE

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
Book	UAP Central Library General Stacks	658.871 SPE (Browse shelf)	1	Available		3010004263

Includes index.

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