TY  - BOOK
AU  - Goldman,Steven L.
AU  - Graham,Carol B.
TI  - Agility in health care: strategies for mastering turbulent markets 
SN  - 0787942111 (cloth)
U1  - 362.104258 AGI  23
PY  - 1999///
CY  - San Francisco, Calif.
PB  - Jossey-Bass
KW  - Health maintenance organizations
KW  - Miscellanea
KW  - Competition
KW  - Organizational change
KW  - Customer services
N1  - Includes bibliographical references (p. 217-220) and index
ER  -