Managing quality in higher education : an international perspective on institutional assessment and change /
John Brennan and Tarla Shah.
- Buckingham : Organisation for Economic Co-operation and Development, Society for Research into Higher Education & Open University Press, c2000.
- vii, 159 pages ; 23 cm.
Includes bibliographical references and index.
0335206735 (pbk.) 0335206743 (hard)
Education, Higher--Evaluation--Case studies. Total quality management--Case studies.