TY  - BOOK
AU  - Wainwright, Gordon R.
TI  - Tricky business letters : : persuasive tactics on paper 
SN  - 8173712247
U1  - 651.75 WAI 23
PY  - 1993/// [1999]
CY  - India
PB  - Universities press
KW  - Commercial correspondence
KW  - Business writing
N1  - Includes index
ER  -