TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9788177584127
U1  - 658.562 TOT 23
PY  - 2003/// [2010]
CY  - New Delhi
PB  - Pearson
KW  - Total quality management
KW  - Quality control
N1  - Includes bibliographical references and indexex
ER  -