TY  - BOOK
AU  - Heyman, Richard.
TI  - Why didn't you say that in the first place?: how to be understood at work 
T2  - The Jossey-Bass business & management series
SN  - 1555426530
U1  - 650.13 HEY 23
PY  - 1994/// [Reprinted 1997]
CY  - San Francisco : 
PB  - Jossey-Bass, 
KW  - Communication in organizations
KW  - Communication in personnel management
N1  - Includes index
ER  -