Managing services :  marketing, operations, and human resources / 
compiled by Christopher H. Lovelock. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  c1988. 
 - xvii, 414 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>013547514701 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658 MAN