TY  - BOOK
AU  - Lovelock,Christopher H.
TI  - Managing services: marketing, operations, and human resources 
SN  - 013547514701
U1  - 658 MAN 23
PY  - 1988///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -