Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - 2nd ed. 
 - New Delhi :  Pearson,  c1999 [Reprinted 2002]. 
 - x, 533 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.562 TOT