TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 8178082705
U1  - 658.562 TOT 23
PY  - 1999/// [Reprinted 2002]
CY  - New Delhi
PB  - Pearson
KW  - Total quality management
KW  - Quality control
N1  - Includes bibliographical references and index
ER  -