TY - BOOK AU - Mannan, M. A. AU - Ferdousi, Farhana. TI - Essentials of total quality management SN - 9848090325 U1 - 658.562 MAN 23 PY - 2007/// CY - Dhaka, Bangladesh PB - University grants commission KW - Total quality management KW - Quality control N1 - Includes bibliographical references and index ER -