Petrick, Joseph A. Total quality in managing human resources / Joseph A. Petrick and Diana S. Furr. - Delray Beach, Fla. : St. Lucie Press, c1995. - xviii, 370 pages : illustrations ; 24 cm. Includes bibliographical references and index. ISBN: 1884015247 Subjects--Topical Terms: Total quality management.Personnel management. Dewey Class. No.: 658.3 PET