Zemke, Ron. <br/><br/>
The service edge :  101 companies that profit from customer care / 
by Ron Zemke and Dick Schaaf. 
 - New York :  New American Library,  c1989. 
 - xviii, 584 pages ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0453006477 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States.<br/>Service industries--Management.--United States
<br/><br/><label>Dewey Class. No.: </label>658.812 ZEM