TY - BOOK AU - Churchill,Gilbert A. AU - Peter,J.Paul TI - Marketing: creating value for customers T2 - Irwin series in marketing SN - 0256228779 U1 - 658.8 CHU 23 PY - 1998/// CY - Boston PB - Irwin/McGraw Hill KW - Marketing N1 - Includes bibliographical references (p. [587]-605) and indexes ER -