Burkan, Wayne C.  <br/><br/>
Wide-angle vision :   beat your competition by focusing on fringe competitors, lost customers, and rogue employees / 
Wayne C. Burkan. 
 - New York :   John Wiley & Sons,   c1996. 
 - xi, 275 pages ;  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471134163 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Employee selection.
<br/><br/><label>Dewey Class. No.: </label>658.8 BUR