TY  - BOOK
AU  - Burkan, Wayne C. 
TI  - Wide-angle vision : : beat your competition by focusing on fringe competitors, lost customers, and rogue employees 
SN  - 0471134163
U1  - 658.8 BUR  23
PY  - 1996///
CY  - New York : 
PB  - John Wiley & Sons, 
KW  - Consumer satisfaction
KW  - Employee selection
N1  - Includes index
ER  -