Gutek, Barbara A.  <br/><br/>
The dynamics of service :   reflections on the changing nature of customer/provider interactions / 
Barbara A. Gutek ; foreword by Daniel Katz. 
 - 1st ed. 
 - San Francisco :    Jossey-Bass,  ©1995. 
 - xxv, 304 pages ;  24 cm. 
<br/><br/> Includes index.  
<br/><br/><label>ISBN: </label>0787901016 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812 GUT