TY  - BOOK
AU  - Gutek, Barbara A. 
TI  - The dynamics of service : : reflections on the changing nature of customer/provider interactions 
SN  - 0787901016
U1  - 658.812 GUT  23
PY  - 1995///
CY  - San Francisco :  
PB  - Jossey-Bass
KW  - Customer services
N1  - Includes index.
ER  -