TY - BOOK AU - Weaver, Charles N. TI - Managing the four stages of TQM : : how to achieve world-class performance SN - 8175140097 U1 - 658.562 WEA 23 PY - 1995/// CY - New Delhi PB - ASQC quality press KW - Total quality management N1 - Includes bibliographical references and index ER -