TY  - BOOK
AU  - Ricks, Betty R.
AU  - Gow, Kay F. 
TI  - Business communication: systems and applications 
SN  - 0471818240
U1  - 651.7 RIC 23
PY  - 1987///
CY  - New York
PB  - John Wiley & Sons.
KW  - Communication in management
N1  - Includes index
ER  -