Ahmed, Pervaiz K. Internal marketing : tools and concepts for costumer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq. - First South Asian edition. - Oxford : Butterworth-Heinemann, c2003. - x, 299 pages : illustrations ; 24 cm. - Books in the series. . Includes bibliographical references and index. ISBN: 0750648384 Subjects--Topical Terms: Marketing -- Management.Organizational effectiveness. Dewey Class. No.: 658.802 AHM