TY - BOOK AU - Ahmed, Pervaiz K. AU - Rafiq, Mohammed. TI - Internal marketing: tools and concepts for costumer-focused management T2 - Books in the series SN - 0750648384 U1 - 658.802 AHM 23 PY - 2003/// CY - Oxford PB - Butterworth-Heinemann KW - Marketing -- Management KW - Organizational effectiveness N1 - Includes bibliographical references and index ER -