Kaplan, Robert S. The balanced scorecard : translating strategy into action / Robert S. Kaplan and David P. Norton. - Boston, Mass. : Harvard business school Press, c1996. - xi, 322 pages : illustrations ; 24 cm. Includes index. ISBN: 0875846513 Subjects--Topical Terms: Balanced Scorecard.Strategisches Management. Dewey Class. No.: 658.4012 KAP