TY  - BOOK
AU  - Collard, Ron.
TI  - Total quality: success through people 
SN  - 8172249136
U1  - 658.562 COL 23
PY  - 2003///
CY  - Delhi
PB  - Jaico
KW  - Total quality management
KW  - Quality control
N1  - Includes bibliographical references and indexex
ER  -