Chaturvedi, Mukesh. <br/><br/>
Customer relationship management an Indian perspective / 
Mukesh Chaturvedi and Abhinav Chaturvedi. 
 - 1st ed. 
 - New Delhi :  Excel Books,  c2005. 
 - xi, 208 pages :  illustrations ;  22 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8174464565 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>Dewey Class. No.: </label>658.8120954 CHA