TY  - BOOK
AU  - Chaturvedi, Mukesh.
AU  - Chaturvedi, Abhinav.
TI  - Customer relationship management an Indian perspective
SN  - 8174464565
U1  - 658.8120954 CHA 23
PY  - 2005///
CY  - New Delhi
PB  - Excel Books
KW  - Customer relations--Management
N1  - Includes bibliographical references and index
ER  -