The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector and Patrick D. McCarthy.
By: Spector, Robert.
Contributor(s): McCarthy, Patrick D.
Material type: TextPublisher: New York : John Wiley & Sons, c1995Description: ix, 244 pages : illustrations ; 22 cm.ISBN: 0471584967 (alk. paper).Subject(s): Nordstrom (Firm) | Customer services -- United States | Department stores -- United StatesDDC classification: 658.871 SPEItem type | Current location | Call number | Copy number | Status | Date due | Barcode |
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Book | UAP Central Library General Stacks | 658.871 SPE (Browse shelf) | 1 | Available | 3010004263 |
Includes index.
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