000 00685pam a2200205 a 4500
999 _c5803
_d5803
001 1385
003 BD-DhUAP
005 20201221123436.0
008 201221s1988 njua b 001 0 eng
020 _a013547514701
040 _aDLC
_cDLC
_dBD-DhUAP
082 0 0 _a658 MAN
_223
245 0 0 _aManaging services :
_bmarketing, operations, and human resources /
_ccompiled by Christopher H. Lovelock.
260 _aEnglewood Cliffs, N.J. :
_bPrentice Hall,
_cc1988.
300 _axvii, 414 pages :
_billustrations ;
_c25 cm.
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xManagement.
700 1 _aLovelock, Christopher H.
942 _2ddc
_cBK