| 000 | 00745cam a2200229 a 4500 | ||
|---|---|---|---|
| 999 |
_c6121 _d6121 |
||
| 001 | 1363 | ||
| 003 | BD-DhUAP | ||
| 005 | 20201224152610.0 | ||
| 008 | 201224s1989 nyu 001 0 eng | ||
| 020 | _a0453006477 | ||
| 040 |
_aDLC _cDLC _dBD-DhUAP _beng |
||
| 082 | 0 | 0 |
_a658.812 ZEM _223 |
| 100 | 1 | _aZemke, Ron. | |
| 245 | 1 | 4 |
_aThe service edge : _b101 companies that profit from customer care / _cby Ron Zemke and Dick Schaaf. |
| 260 |
_aNew York : _bNew American Library, _cc1989. |
||
| 300 |
_axviii, 584 pages ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aService industries _zUnited States _xManagement. |
|
| 700 | 1 | _aSchaaf, Dick. | |
| 942 |
_2ddc _cBK |
||