| 000 | 00692nam a22002177a 4500 | ||
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| 999 |
_c6284 _d6284 |
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| 001 | 3746 | ||
| 003 | BD-DhUAP | ||
| 005 | 20201228145116.0 | ||
| 008 | 201228s1995 nyu |||| |||| 001 0 eng d | ||
| 020 | _a0787901016 | ||
| 040 |
_aBD-DhUAP _bEng _cBD-DhUAP _dBD-DhUAP |
||
| 082 |
_223 _a658.812 GUT |
||
| 100 | _aGutek, Barbara A. | ||
| 245 |
_aThe dynamics of service : _breflections on the changing nature of customer/provider interactions / _cBarbara A. Gutek ; foreword by Daniel Katz. |
||
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _c©1995. |
||
| 300 |
_axxv, 304 pages ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | _aCustomer services. | ||
| 942 |
_2ddc _cBK |
||