| 000 | 00847nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c6803 _d6803 |
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| 001 | 19716 | ||
| 003 | BD-DhUAP | ||
| 005 | 20210107130444.0 | ||
| 008 | 210107r20012014ii a|||| |||| 001 0 eng d | ||
| 020 | _a9780070435049 | ||
| 020 | _a0070435049 | ||
| 040 |
_aBD-DhUAP _bEng _cBD-DhUAP _dBD-DhUAP |
||
| 082 |
_223 _a658.812 CUS |
||
| 245 |
_aCustomer relationship management : _bemerging concepts, tools, and applications / _cedited by Jagdish N. Sheth, Atul Parvatiyar and G. Shainesh. |
||
| 260 |
_aNew Delhi : _bTata McGraw-Hill Pub. Co., _c©2001. |
||
| 300 |
_axv, 544 pages : _billustrations ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 |
_aCustomer relations _vManagement. |
||
| 650 | _aRelationship marketing. | ||
| 700 | _aSheth, Jagdish N. | ||
| 700 | _aParvatiyar, Atul. | ||
| 700 | _aShainesh, G. | ||
| 942 |
_2ddc _cBK |
||