| 000 -LEADER |
|---|
| fixed length control field |
00847nam a22002537a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
19716 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
BD-DhUAP |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210107130444.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
210107r20012014ii a|||| |||| 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780070435049 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0070435049 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BD-DhUAP |
| Language of cataloging |
Eng |
| Transcribing agency |
BD-DhUAP |
| Modifying agency |
BD-DhUAP |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
658.812 CUS |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer relationship management : |
| Remainder of title |
emerging concepts, tools, and applications / |
| Statement of responsibility, etc. |
edited by Jagdish N. Sheth, Atul Parvatiyar and G. Shainesh. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Delhi : |
| Name of publisher, distributor, etc. |
Tata McGraw-Hill Pub. Co., |
| Date of publication, distribution, etc. |
©2001. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xv, 544 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| Form subdivision |
Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Relationship marketing. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sheth, Jagdish N. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Parvatiyar, Atul. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Shainesh, G. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
Bengali Keyboard