The service edge : 101 companies that profit from customer care / by Ron Zemke and Dick Schaaf.
By: Zemke, Ron.
Contributor(s): Schaaf, Dick.
Material type: TextPublisher: New York : New American Library, c1989Description: xviii, 584 pages ; 24 cm.ISBN: 0453006477.Subject(s): Customer services -- United States | Service industries -- United States -- ManagementDDC classification: 658.812 ZEMItem type | Current location | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | UAP Central Library General Stacks | 658.812 ZEM (Browse shelf) | 1 | Available | 3010001363 |
Browsing UAP Central Library Shelves , Shelving location: General Stacks Close shelf browser
658.81 AND Professional sales management / | 658.812 GUT The dynamics of service : | 658.812 GUT The dynamics of service : | 658.812 ZEM The service edge : | 658.8120954 CHA Customer relationship management an Indian perspective / | 658.82 ENG Promotional strategy : | 658.827 KEL Strategic brand management : |
Includes bibliographical references and index.
There are no comments for this item.