UAP Central Library catalog › Results of search for 'ccl=(su:{Customer services.})'

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Your search returned 6 results.

	1.	Agility in health care : strategies for mastering turbulent markets / Edited by Steven L. Goldman and Carol B. Graham ; foreword by Jeff Goldsmith ; sponsored by Agility Forum. by Goldman, Steven L \| Graham, Carol B. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, Calif. : Jossey-Bass, c1999Availability: Items available for loan: UAP Central Library [Call number: 362.104258 AGI] (2). Place hold Add to your cart (remove)
	2.	The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. by Gutek, Barbara A. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass, ©1995Availability: Items available for loan: UAP Central Library [Call number: 658.812 GUT] (2). Place hold Add to your cart (remove)
	3.	The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector and Patrick D. McCarthy. by Spector, Robert \| McCarthy, Patrick D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : John Wiley & Sons, c1995Availability: Items available for loan: UAP Central Library [Call number: 658.871 SPE] (1). Place hold Add to your cart (remove)
	4.	The service edge : 101 companies that profit from customer care / by Ron Zemke and Dick Schaaf. by Zemke, Ron \| Schaaf, Dick. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : New American Library, c1989Availability: Items available for loan: UAP Central Library [Call number: 658.812 ZEM] (1). Place hold Add to your cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, c2003Availability: Items available for loan: UAP Central Library [Call number: 658.8 ZEI] (1). Place hold Add to your cart (remove)
	6.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et al.]. by Zeithaml, Valarie A. Edition: 6th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : McGraw-Hill Education, c2015Availability: Items available for loan: DBA Seminar Library [Call number: 658.8 ZEI] (1), UAP Central Library [Call number: 658.8 ZEI] (1). Place hold Add to your cart (remove)

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