000 -LEADER |
fixed length control field |
00773nam a22002417a 4500 |
001 - CONTROL NUMBER |
control field |
19677 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
BD-DhUAP |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20210112100435.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
210104s2015 ii a b 001 0 eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781259026812 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1259026817 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
BD-DhUAP |
Language of cataloging |
eng |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8 ZEI |
Edition number |
23 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Zeithaml, Valarie A. |
245 ## - TITLE STATEMENT |
Title |
Services marketing : |
Remainder of title |
integrating customer focus across the firm / |
Statement of responsibility, etc. |
Valarie A. Zeithaml ... [et al.]. |
250 ## - EDITION STATEMENT |
Edition statement |
6th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New Delhi : |
Name of publisher, distributor, etc. |
McGraw-Hill Education, |
Date of publication, distribution, etc. |
c2015. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxxiii, 711 pages : |
Other physical details |
illustrations ; |
Dimensions |
25 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Service industries |
Form subdivision |
Marketing. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Book |